Customer Support Channels
A 1–hour Response Guarantee
Our user help crew is educated to fairly quickly address all of our shared hosting users’ problems and help requests. Via our ticket system, it is also possible to supply your request and a support crew fellow member will get back to you within max 1 hour. In fact, practice indicates that the general reaction time period is 20 mins.
A Top–quality Support Service
You can email us 24x7x365 with any issue you may have about Cool Enterprises Limited’s products. We’ve got specialists available all of the time to offer instructions anytime necessary. You may use the ticketing system or drop an email whenever you want, alternatively you can pick up the phone or use the live chat within working hours.
An Intuitive Help Section
Cool Enterprises Limited has included an in depth information base into the Control Panel so you’re able to receive helpful step–by–step details at any time. Each area of the Control Panel has its own contextual guide area offering a list of how–to posts. We have also organized video lessons to offer you a more effective visual representation of the best way to accomplish any given activity.