Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • You can find nearly all the answers to your questions in the intuitive Help Center section included in your Site Control Panel. It offers an in–depth knowledge base with frequently asked questions and detailed educational articles written by our skilled client support team.

  • Top quality support service
  • Tutorial Video Clips

  • If you wish to watch how a task is completed or how a problem is settled, instead of just reading about it, check out our compilation of step–by–step video tutorials. They address a lot of different issues and will help you quickly learn how to work with the Site Control Panel.

  • Intuitive help center
  • A 1–Hour Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 technical support service and come with a sixty–minute ticket response time guarantee. Our seasoned technical support engineers will be at your disposal 24 hours a day and will sort out any issue that you could stumble upon within maximum sixty minutes after the tech support ticket submission. In the majority of instances, a response will be provided to you in less than 20 minutes.