Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every assistance request you send to us will be replied to within maximum sixty minutes. In case your trouble ticket or e–mail needs further assistance from a server admin, we will forward it and leave a note to inform you that your case is being examined. If you make use of our Administration Services package, any of the server management tasks included there will be carried out at a time that suits you.
A Top–Quality Help Desk Support Service
Should you require help using our Site Control Panel or with any of the apps that we’ve installed on the dedicated server for you, do not hesitate to reach our help desk support staff at any time through the ticketing system. In addition, if you require assistance administering your dedicated hosting server, you can make use of the Administration Services package, that includes Operating System updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, backup storage space, etc.
An Intuitive Help Section
Our Site Control Panel is installed by default for every Linux dedicated hosting server. Among its characteristics is a very convenient integrated knowledge base that will guide you step by step on everything that you can do. Most help articles have video versions that demonstrate all the tasks that you can perform in a very illustrative manner. You can find all the educational articles and the video tutorials in the top right corner of each section of the Site Control Panel.