24/7 Customer Support in Shared Hosting
The customer and technical support services for all of our shared hosting plans are twenty-four-seven, which means that you can forget about waiting for a couple of days in order to get assistance. If you aren't our client yet, you can call us, chat with a representative or send an email message. In case you currently have an account, you're able to open a support ticket on top of the other three ways of communication. You're able to select the most appropriate way to contact us depending on what your location is or what kind of hardware you use. We can easily assist you for more or less any hosting-related question that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the max reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we offer come with 24/7 customer and technical support, therefore no matter what problem you have, you'll be able to contact us and we will help you at once. Our guaranteed reply time for any e-mail or trouble ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; the actual reply time rarely exceeds 20 min. In addition, we offer telephone support with several local numbers internationally and a live chat, so that you are able to get in touch with us and get more details about our services even if you do not have an account yet. We are able to assist you with nearly any question or a difficulty you may have - payment methods, package features, e-mail setup, hosting account settings, etc. If you employ our services, you will not ever experience an issue where you need to wait for a few days to get a problem resolved like you may have to do with a lot of other service providers.
24/7 Customer Support in VPS
In case you purchase a virtual private server through us, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local phone numbers in the United States of America, Great Britain and Australia plus a live chat service. When you are an existing customer and you're looking for assistance with some technical issue which requires more time to investigate or resolve, you're able to open a ticket through your billing account or you can send an e-mail and we'll take care of the problem and send you an answer within one hour. The response time is warranted 24/7, including holidays and weekends, still for the majority of issues it takes less than 30 mins to get support. Our support service covers the VPS and all of the pre-installed software it features, so in case you need help with third-party software, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
We know how important it is to have well-timed support in general, let alone when you manage a whole server, so every single dedicated server that we offer comes with 24/7 support with one-hour answer time warranty regardless of the matter. The service is totally free for any kind of difficulties with your server or the software that was installed by our admins during the setup, therefore you are able to get in touch with us as many times as you'd like, even during holidays. You can either open a support ticket from the billing section or you could send an e-mail message, and the actual answer time for either of these rarely exceeds 30 minutes since we have admins available round the clock. If you require general info about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on three different continents or you may use our live chat service and consult with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you will be able to include to your server package from your billing Control Panel.