Phone Support in Shared Hosting
We believe that having the option to speak with a live representative is very important, that's why we have three support lines around the globe (UK, USA and Australia) and you'll be able to contact us on the phone for 14 hours every day. If you consider purchasing one of our shared hosting, for example, you will be able to call us and find more about our solutions before placing your order to ensure that we meet all system requirements for your websites. Following the purchase, you can call us about all the sales or billing problems you may experience, or get any type of general or basic tech info you need. We've aimed to find the perfect balance between phone and ticket support, so for solely technical issues you can use our ticketing system, which will make it easier to monitor the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we offer feature real-time phone support for fourteen hours daily. If you hesitate which package is suitable for your websites, you'd like to find out more about a package's specifications or you're looking for any other info about our services, you are able to call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will assist you. If you already own an account, you are able to contact us about sales and general matters, although we are often able to help with a variety of technical issues as well. For strictly tech problems you should take advantage of our integrated ticketing system where the communication between you and our tech support crew will be in one place, which is the better option in case the problem requires additional time to be resolved or it has to be escalated to our system administrators.