If you ever face a problem with your website and are incapable of coping with it on your own, ask the respective web hosting provider’s customer service staff to assist you to get the website back online. A speedy resolution would be best, but many hosting companies respond within 24 hours or even more, particularly if you are doing business with a hosting reseller. Even if your problem can be fixed with ease, your site may not work correctly or it may not be accessible whatsoever for an extended interval, so you may lose prospective clients as it’s pretty unlikely that anybody will be enthusiastic to go back to a faulty site. This is why, you ought to make certain not only that you can touch base with your hosting provider, but also that they can reply and help you in a timely manner. If a software app update doesn’t go smoothly or if you erase something unintendedly, for example, the site must be restored quickly so as to avoid extended unreachability.

One-Hour Response Guarantee in Shared Hosting

In case you’re using one of our shared hosting and you’ve got a query or experience an obstacle, you can touch base with us 24/7/365 by submitting a helpdesk ticket or by writing an email and we’ll make sure that you get a reply in less than 1 hour. If the issue can be sorted out, we’ll do it before we reply to you, whereas in case there’s something that you need to do on your end, we’ll supply you with all the necessary details – what settings to check, what workable solutions to try, and so on. Normally, you will receive a response within 30 minutes max, which means that waiting around for hours and hours or even for more than one day to receive help is something impossible. Our 1-hour reply guarantee applies to any query that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we recognize precisely how crucial it is to obtain well-timed assistance, we guarantee that you won’t ever need to wait around for more than an hour to get a reply to any trouble ticket that you send through your semi-dedicated server CP. The fact is, you’ll rarely have to wait around for more than twenty-thirty minutes and this applies to any question regardless of what its nature is – billing, general or technical. What’s more, our client and technical support staff will be at your disposal 24 hours a day, which means that even in case you open a ticket during holidays, you’ll invariably receive a blazing-fast response, which will contain the answer to a question, the solution to an obstacle or the details required to sort out an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never have to spend a day hanging around awaiting a reply like you would with many other hosting providers.