Live Chat Support

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A live chat is a real-time method of communication between a web hosting company's support crew and its clients. It is a very efficient way to receive some information about the web hosting services or get some issue resolved because you are talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the smaller possibility of errors when you exchange data like usernames or domain names, the faster response time because the communication is live plus the fact that you don't have to stay on the chat all the time - you are able to do another thing while the agent examines the issue in question. Furthermore, you'll be able to join a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone costs that you will need to pay if you're calling to another country.

Live Chat Support in Shared Hosting

As part of the support services that we offer for all our shared hosting, we now have live chat support that is online 24/7, even on holidays. You will be able to get in touch with us regardless if you already have an account or not, considering that we can support you with all sorts of things, ranging from providing you with common info about our services in case you are not a client yet and you are considering to purchase one of the packages, to assisting you with setting up an email account in an email client. Part of the problems are more technical and time-consuming, which means that you will need to take advantage of the ticketing system that is integrated in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we supply with all our Linux semi-dedicated hosting, you will be able to find the answers for any questions you may have or have lots of issues resolved without delay. The service is online every day, so you're able to speak to an agent even on holidays and weekends. If you're unsure which package is better for your web sites or if our innovative cloud hosting platform covers some system requirements, you can join our live chat prior to purchasing anything. In case you're a current customer, you'll be able to get more info about billing issues, account settings as well as various common technical issues you may encounter, for example when you can't set up an e-mail account in a client on your PC. The live chat will save you considerable time regardless where you are or when you contact us.