In case you have purchased a web hosting package and you have some questions in regard to a particular function/feature, or if you have bumped into some issue and you need assistance, you should be able to contact the respective help desk staff. All web hosting providers use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, because the most efficient way to fix a problem most often is to submit a ticket. This type of correspondence renders the replies exchanged by both sides simple to track and enables the client care team members to escalate the situation in the event that, for example, a server administrator should interfere. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you have to use no less than two different accounts to contact the customer support staff and to actually administer the hosting space. Incessantly switching from one account to another might be a drag, not to mention the fact that it requires quite a while for the majority of web hosting companies to answer the tickets themselves.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with plenty of other hosting companies, the support ticket system that we use with our shared hosting is an essential part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to remember different logon credentials, as you will be able to manage both your tickets and the web hosting account itself from one single place. So, in case you have an enquiry or stumble upon an issue, you can get in touch with our help desk support team representatives instantaneously. Our ticketing system includes a clever search mechanism. This suggests that even if you’ve opened lots of tickets over the years, you will be able to find the one that you want with no effort. Plus, you can read knowledge base guides to solving commonly encountered problems.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you would like to get in touch with our customer service staff members, you will be able to post a trouble ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different tech support platform like you’ll need to do with the majority of web hosting providers out there. Our integrated ticketing system will permit you to send a new ticket without any efforts and to search through older tickets using a clever search box. Plus, you will be able to read the applicable knowledgebase articles that our system will present you with based on the problem category that you pick for your new ticket. You can do all the above-mentioned things without signing out of your Control Panel at any time, which suggests that in case you encounter any obstacle or have a query, you can get in touch with our technicians and solve the problem in question in less than 1 hour through one single support platform.